Last Updated: 1/8/26
At Pupir, we aim for your complete satisfaction with every purchase made on www.pupir.com. If for any reason you are not satisfied with your order, we provide a clear and straightforward return process.
Summary of Return Policy
Return Window
Returns must be requested within 30 days of receiving your order.
Condition
Items must be unused, in their original condition, and returned in the original packaging with all accessories, tags, and included materials.
Easy Returns
Our support team will assist you throughout the return process to make it as smooth as possible.
Geographic Coverage
This return and refund policy applies to purchases made within the United States.
Return Costs
Damaged or Incorrect Items
There is no cost to the customer if an item is defective, damaged in transit, or incorrect. Pupir will cover return shipping fees in these cases.
Customer Remorse
If you ordered the wrong item, the size does not fit, or you no longer want the product, you are responsible for the return shipping cost. Shipping charges are non-refundable.
Restocking Fee
Pupir does not charge any restocking fees.
How to Return an Item
Contact Us
Email: Support@Pupir.com with your order number and the reason for return.
Package Your Product
Securely package the item in its original packaging, including all accessories, tags, and included materials.
Send It Back
Follow the return instructions provided in the return authorization email and ship the package to the return address we provide.
Refund Process
Inspection
Once your return is received, it will be inspected to ensure it meets our return requirements.
Refund Timing
If approved, your refund will be processed within 7 business days. It may take an additional 7 business days for the funds to appear on your original payment method depending on your bank or payment provider.
Exchanges
If you would like to exchange your item for a different size, color, or product, please contact us at Email: Support@Pupir.com and our team will assist you.
Non-Returnable Items
Some items may not be eligible for return due to hygiene, safety, or product type. These items will be clearly marked as non-returnable on the product page on www.pupir.com.
Questions
If you have any questions about returns, refunds, or exchanges, please visit our Frequently Asked Questions page or contact us at Email: Support@Pupir.com
Contact Us
Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)
Email: Support@Pupir.com
Phone: +18138162872
Address: 12615 Avelar Creek Dr, Riverview, FL 33578
We will answer the phone, and reply to emails within 12 hours during working/ business days.
