FAQ
Orders & Shipping
Q: What is the expected delivery time?
A: Order Handling Time is 1 to 3 business days (Monday to Friday). Once your order is processed, it will be dispatched through one of our trusted carriers. Transit Time is 5 to 12 business days (Monday to Friday). The Estimated Delivery Time is 6 to 15 business days.
Q: How long until my order ships?
A: Order Handling Time is 1 to 3 business days (Monday to Friday). Once your order is processed, it will be dispatched through one of our trusted carriers. Transit Time is 5 to 12 business days (Monday to Friday). The Estimated Delivery Time is 6 to 15 business days.
Q: Do you offer international shipping?
A: Currently, we ship exclusively within the United States.
Q: Can I track my order?
A: Yes. Once your package has been shipped, you will receive an email or text containing your tracking information. Tracking may take 24–72 hours to update.
Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Discover, Debit/Credit Cards, Shop Pay, Apple Pay, Google Pay, and PayPal (if enabled).
Q: Will I be charged in USD?
A: Yes — all prices on www.pupir.com are listed in USD ($).
Q: Why was my payment declined?
A: This may occur due to bank security checks, incorrect billing information, or insufficient funds. Please try another payment method or contact your bank for assistance.
Returns, Exchanges & Refunds
Q: What is your return window?
A: Returns are accepted within 30 days of delivery for unused items in original condition. Please review our Refund & Return Policy for full details.
Q: Do you offer exchanges?
A: Yes. Return requests must be submitted within 30 days of receiving your order. Items must be unused, in their original condition, and returned in the original packaging with all accessories, tags, and included materials.
Q: How do I start a return?
A: Contact us at Email: Support@Pupir.com with your order number and reason for return. Our team will guide you through the process.
Q: Do you charge a restocking fee?
A: No — Pupir does not charge a restocking fee on returned items.
Order Issues
Q: My package says delivered but I didn’t receive it. What should I do?
A: First, check your mailbox, front door, neighbors, or building office. If still missing after 24–48 hours, contact the carrier. After that, email us at Email: Support@Pupir.com and we will assist you further.
Q: My order is delayed — what now?
A: Shipping carriers may experience high volume or weather-related delays. Tracking will update as soon as new scans are recorded.
Q: I received the wrong item or something is missing.
A: Email us at Email: Support@Pupir.com with photos and your order number, and we will resolve the issue as quickly as possible.
Product Questions
Q: Are product colors accurate?
A: We aim to display items as accurately as possible. Slight variations may occur due to lighting or screen settings.
Q: My product looks slightly different than expected.
A: Minor differences can occur between manufacturing batches. This is normal with physical products.
Contact Us
Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)
Email: Support@Pupir.com
Phone: +18138162872
Address: 12615 Avelar Creek Dr, Riverview, FL 33578
We will answer the phone, and reply to emails within 12 hours during working/ business days.